Chatbot, automation and agent
| What it does | Example | |
|---|---|---|
| Chatbot | Answers questions in a conversation | FAQs on the website |
| Automation | Runs fixed rules | New order → row in a spreadsheet |
| AI agent | Interprets, decides within rules and runs several steps | Track competitor prices and suggest adjustments |
Tasks worth delegating first
- The ones that repeat every week.
- The ones that follow criteria that can be written down.
- The ones that use accessible data: spreadsheets, store, emails.
- Tasks that take skilled staff away from higher-value work.
Tasks not worth delegating
- High-impact decisions without human review.
- Replies to sensitive complaints.
- Any task without reliable data.
How to calculate the savings
Multiply people by weekly hours on the task, by 4.33 weeks and by the automatable percentage. That gives you hours per month; multiply them by the hourly cost. Subtract tools, model usage and support. That number, measured before and after, is the real saving.
EF
Emiliano Fraga, Founder of Byte
Designs and builds websites, stores and systems with artificial intelligence agents for brands in Argentina and Latin America.
Designs and builds websites, stores and systems with artificial intelligence agents for brands in Argentina and Latin America.
Shall we talk?
Tell us about your product and current setup and we'll send a written proposal with phases, scope and every cost.